Refund Policy
Last updated: April 2026
At Aquavix, your satisfaction is our #1 priority. If you're not completely happy with your purchase, we've made the return process as simple as possible.
🛡️ Our 30-Day Money-Back Guarantee
You have 30 days from the date you receive your order to request a full refund — no questions asked. We stand behind every Aquavix product 100%.
✅ Eligibility
To be eligible for a return:
- Item must be requested within 30 days of delivery
- Item should be in its original condition with original packaging
- Proof of purchase (order number or confirmation email) required
💡 Note: If your item arrived damaged, defective, or incorrect — you are always eligible for a full refund or replacement, regardless of condition.
📧 How to Start a Return
It's simple — just email us at support@aquavix.shop with:
- Your order number
- A brief description of the issue
- A photo if the item is damaged or defective
We'll get back to you within 24 hours with next steps. No return shipping required in most cases.
💸 Refunds
Once your return is approved:
- Refunds are processed immediately upon approval
- Funds appear on your original payment method within 3–5 business days depending on your bank
- You'll receive a confirmation email as soon as your refund is issued
🔄 Exchanges
Want a different item instead? Email us at support@aquavix.shop and we'll sort it out directly — no need to go through a complicated exchange process.
📦 Damaged or Defective Items
If your Aquavix arrived damaged or not working as expected, please email us with a photo within 30 days and we'll send a free replacement or full refund immediately — your choice.